Frequently Asked Questions
How does Call Recorder work?
Call Recorder works by creating a 3 way call between you, the caller you want to record, and our Call Recorder service. When you’re on a call you want to record, simply open the Call Recorder app and press record. The app will dial our Call Recorder access number and begin recording as soon as we answer. Simply merge the calls and your conversation will be recorded.
I never received an activation code?
It’s extremely important that you double check you’ve entered your phone number correctly. If you enter your phone number wrong, Call Recorder will not be able to function properly. Please contact us if you have any problems.
How can I speed up the recording process?
On CDMA networks such as Verizon and Sprint, it can take up to 30 seconds for the “Merge Calls” button to become enabled. While we explain in our tutorial to place a call to someone first, you can actually do it the other away around. Open Call Recorder and press record. Once the “Add Call” button becomes enabled, call the person you want to record and don’t forget to press “Merge Calls” once it becomes enabled. This will prevent having to put the other person on hold for 30 seconds while you wait to merge the calls.
How long does it take to get my recording?
As soon as you hang up, we process the recording and push it to your phone within seconds. It may take slightly longer to process recordings longer than 30 minutes. Call Recorder processes your recording by automatically removing any silence from the beginning of your recording so your recording begins playing the moment someone starts talking.
I can’t see a recording I just made?
Please try pulling down on the Recordings screen to refresh your list of call recordings. While the majority of recordings are available seconds after you hangup, long recordings may take a few minutes before they are available.
I cannot merge the calls?
Call Recorder uses your iPhone’s conference call feature to record. Please call your carrier to confirm 3 way conference calling is enabled on your account.
Does it cost money to call the access number?
We have access numbers in major cities across the world in order to provide a local number to dial in to. We try to do this so you will only use your regular cell phone minutes from your carrier. Since the definition of “local call” varies from country to country, it’s best to contact your carrier if you’re unsure.
Are there any hidden fees?
No. You can use the Lite version for free with restrictions, or you can upgrade to our unlimited Pro subscription. Please just keep in mind you are making phone calls and therefore using the minutes on your cell phone plan.
How many recordings can I make?
As many as you want! We don’t have a limit on the number of recordings you can make. While other apps charge per recording, with Call Recorder, you get unlimited recordings!
How long can a recording be?
As long as you want! We don’t have a limit on how long your recording can be. You can record for hours if you want.
Can I record incoming calls with Call Recorder?
Yes, you can recording incoming calls with Call Recorder. To record an incoming call, first answer the incoming call, then open Call Recorder and press the red record button. This will dial the Call Recorder recording line, and then you’ll simply need to tap the “merge calls” button to create the conference call between you, Call Recorder, and the person that called you.
If I change my phone number or purchase a new phone, do I have to purchase Call Recorder again?
As long as you use the iTunes account that originally purchased Call Recorder, you can download and use Call Recorder without having to pay again. If you purchased the in-app upgrade on Call Recorder Lite, attempt to purchase the upgrade again using the iTunes account that purchased the original upgrade. Your new phone number will be upgraded free of charge.
Why can’t I hear my recordings?
Please check that your phone is not in vibrate mode by flipping the ring/vibrate switch on the left side of the phone, above the volume buttons.
Why are my recordings only 1 minute long?
Call Recorder Lite limits your playback to the first 1 minute of your recording. The Lite version is meant as a limited version to help you ensure that Call Recorder works on your carrier. If you need to access your full recording, please upgrade to Call Recorder Pro.
How do I label a recording?
On the screen that lists your recordings, just swipe your finger across a recording you want to label. Press the blue edit button and enter a label.
How do I delete a recording?
On the screen that lists your recordings, just swipe your finger across a recording you want to delete. Press the red delete button.
How much does this app cost?
Call Recorder Lite is free to download, and you’re free to make as many recordings as you want to try the app. However the Lite version has one restriction. You can only preview the first minute of your recordings. You can remove this restriction by upgrading to Pro. Call Recorder Pro is just one low yearly cost.
Can I download recordings to my computer?
Yes, and we’ve made it extremely easy to do this. Simply select a recording then tap the arrow button to the right of the player. This will slide up a menu containing numerous ways to transfer/share your recording. The most popular ways to transfer recordings to your computer is by email or Dropbox.
Which App Store countries is Call Recorder available in?
Call Recorder is currently available in: the United States, Canada, the UK, Mexico, Australia, Austria, Argentina, Bahrain, Belgium, Brazil, Bulgaria, Colombia, Costa Rica, Chile, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, and Switzerland, Thailand, Turkey, Ukraine, with more countries coming soon.
What languages does Call Recorder support?
Call Recorder currently supports: English, Arabic, Norwegian (Bokmål), Bulgarian, Traditional and Simplified Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Swiss German and Thai, with more language support coming soon.
Why does it say my phone is unauthorized when dialing into the access number?
This message happens when you dial in and we are unable to recognize you. Your caller ID needs to match the number you used to activate your account. If you changed your phone number, or have your caller ID blocked, you will get this error. Double check your phone number is not blocked and try reinstalling Call Recorder if the problem continues.
Why does the merge calls button take a while before it becomes enabled?
This delay usually only occurs on CDMA networks, such as Verizon, Sprint, MetroPCS, KDDI, and is a limitation of CDMA networks. On GSM phones there is usually no delay.
I purchased Call Recorder but there is no access number in my country?
Call Recorder is not available in every App Store around the world. Call Recorder is only available in a country’s App Store if we have an access number in that country.
How do I disable my Call Recorder subscription from the App Store?
To disable your subscription, please follow these steps on your iPhone: 1) From your Home screen, go to the Settings app on your iPhone. 2) Tap on the iTunes & App Store option. 3) Tap on your Apple ID email at the top of the list. 4) Select the View Apple ID option from the popup menu. You may be asked to sign in to your account. 5) Tap on Manage under Subscriptions. 6) Select the Call Recorder subscription from your list of subscriptions. 7) Change the Auto-Renewal option to Off to disable your subscription. Your subscription will now end at the end of the current billing cycle and you will no longer be automatically billed. If you ever decide to re-subscribe, you can do so again through the Call Recorder app.
How often is Call Recorder updated?
Since the beginning of 2013 we have released an update every month. We are constantly adding new and improved features based on your feedback. If you have any suggestions, reach out to us on Facebook or Twitter.
What is Word Search?
The Word Search feature is an optional add-on feature that identifies key words during your call to help you navigate to specific locations of your recording. Word Search does not transcribe your full recording. Please keep in mind, there is no way to use this on recorded calls that were made prior to purchasing this feature.